MICHAEL McHALE DESIGNS FREQUENTLY ASKED QUESTIONS
If any of your questions aren't answered below, please feel free to contact us and we will get back to you as soon as we can.
The MMD Guarantee
You are considering doing something people didn't really start doing until a few years ago: buying a (relatively) big ticket design item -- without seeing one in real life beforehand. For this purchase to be worth it, you need to love it. And, of course, you won't know for sure if you love it until you've seen it in action.
We understand this -- which is why we make it as easy as possible for you to take a chance with us: If you install your new fixture and you're not delighted with it, you can return it within 14 days from when you received it for a full refund of the purchase price.
Please note this guarantee applies to our established product line. This guarantee is not applicable for any lighting made custom to your specifications (e.g., custom dimensions or materials). This guarantee is not applicable to sales at a deep discount from our studio (that is, more than 30% off retail price).
The MMD Warranty
Michael McHale Designs is committed to the highest standards in the creation of our products and in our service to customers. We guarantee your product to be free from physical defects in material and workmanship for a period of one-year from the date of purchase. In the unlikely event of a defect, please contact us at anytime within one year of the date of purchase* and we will repair the product at our expense.
If it is necessary to return a fixture to us, you will cover cost of shipping expenses for delivery of the fixture to Michael McHale Designs for repair, and we will cover the cost of shipping the light fixture back to you. Please send only the damaged component back to us. For example, if the fixture itself requires repair, just send the fixture itself and not the crystals or canopy.
This Warranty is limited to defects in materials or workmanship and does not cover damage caused by improper installation, abuse, misuse, dropping, unauthorized modification, lightning, water, or power surge damage. All returns must be authorized beforehand by us for this warranty to be valid.
If you have any questions about the MMD Warranty, please contact us. * If your fixture took more than a few weeks to fabricate and you have a warranty-related issue, we will post-date the year coverage period to one-year since you actually received the fixture. Just let us know those details when you contact us.
Tell me about crystal
We worry a lot about crystal -- good quality crystal makes a huge difference to how you experience your chandelier.
All MMD fixtures ship with genuine gem-cut crystal. In terms of clarity, cut, and polish, it's really good. For our step-up Industrial Collection fixtures, the crystal is a little bigger and fancier, and of a slightly higher quality. It's a subtle difference, though, and we we promise you that you'll be happy either way you choose.
Two other things to keep in mind: We also offer to make your light fixture with colored accent crystals as a custom order. And finally, we offer the ability for you to special order your MMD chandelier in 100% Swarovski crystal, which is the finest crystal currently available, at around a 100% price uplift. If you are interested in that option please contact us directly for a quote.
For more on crystal quality, please have a look at our article on the subject here.
Are these things heavy?
Not really. They weigh less than most people think. For example, The Tribeca Banqueting Chandelier, representative of an approximate average size and weight of the lighting we sell - weighs only about 14 lbs total. If any thoughts occurred to you about reinforcing your ceiling, lose those thoughts: any ceiling can easily hold the weight of any of our lighting. Each fixture ships with everything you need to secure it to a typical drywall or plaster ceiling.
Are these lights UL-listed?
The Matrix Collection is UL-listed. For our Tribeca, Industrial, and RAW Collections, all are made with 100% UL-listed components but the fixtures are not themselves listed (UL makes it difficult for small artisan studios like ours to cost-effectively list all our fixtures). If you would like a fixture in one of those collections to be U- listed, please let us know and we can obtain a certification at a UL testing facility for a small up-charge.
There is no difference between one of our fixtures which has been UL-listed and one that has not been, other than the UL sticker and the up-charge.
How quickly can you deliver?
Tribeca Collection, RAW Collection and Matrix Collection fixtures are ready-to-ship and can usually be shipped somewhere between two and five business days if in stock. If we're out of stock, we can usually make and ship an order in under two weeks (if you need the piece by a certain time, please let us know and we will move heaven and earth to make that happen). For Industrial Collection fixtures or anything made-to-order, please allow 4-9 weeks for delivery. If you have a particular deadline you need to meet, please let us know -- we can usually arrange things to meet your requirements.