We understand this -- which is why we make it as easy as possible for you to take a chance with us:
If you install your new fixture and you're not delighted with it, you can return it within 14 days from when you received it for a full refund of the purchase price. *
Please keep in mind that we are a small company and cannot reimburse your shipping expenses back to us in the unlikely event that you don't love your light.
If it is necessary to return a fixture to us, the customer is responsible for covering the cost of shipping expenses to Michael McHale Designs for repair, and we will cover the cost of shipping the light back to you.
Michael McHale Designs 1-Year Product Warranty
Michael McHale Designs is committed to the highest standards in the creation of our products and in our service to customers.
We guarantee your product to be free from physical defects in material and workmanship for a period of one year from the date of purchase.
In the unlikely event of a defect, we will repair and re-test the product as quickly as possible. The customer is responsible for shipping charges back to our studio, and we will cover the cost of sending the repaired fixture back to you.
For our customers in the New York City area, you may arrange to drop off your repair with us by emailing us to arrange a time.
This Warranty is limited to defects in materials or workmanship and does not cover damage caused by improper installation, abuse (including over-twisting of bulbs into sockets which can cause damage), misuse, dropping, unauthorized modification, lightning, water, or power surge damage.
If you have any questions about our guarantee, please contact us.
* Our return policy does not apply to our made-to-order Industrial Collection, or to custom fixtures.